{"id":10649,"date":"2022-04-03T18:12:37","date_gmt":"2022-04-03T16:12:37","guid":{"rendered":"https:\/\/www.passamaneriemele.it\/termini-e-condizioni\/"},"modified":"2026-06-29T16:33:36","modified_gmt":"2026-06-29T14:33:36","slug":"termini-e-condizioni","status":"publish","type":"page","link":"https:\/\/www.passamaneriemele.it\/en\/termini-e-condizioni\/","title":{"rendered":"Termini e condizioni"},"content":{"rendered":"\n<div class=\"passamaneriemele-policy\">\n<style>\n  .passamaneriemele-policy *, .passamaneriemele-policy *::before, .passamaneriemele-policy *::after { box-sizing: border-box; margin: 0; padding: 0; }\n\n  .passamaneriemele-policy {\n    font-family: 'Segoe UI', system-ui, -apple-system, sans-serif;\n    font-size: 16px;\n    line-height: 1.7;\n    color: #1f2937;\n  }\n\n  .passamaneriemele-policy h1, .passamaneriemele-policy h2, .passamaneriemele-policy h3,\n  .passamaneriemele-policy p, .passamaneriemele-policy li, .passamaneriemele-policy a {\n    font-family: inherit !important;\n    font-size: revert;\n  }\n\n  .passamaneriemele-policy header {\n    padding: 40px 24px 32px;\n    text-align: center;\n    border-bottom: 1px solid #e5e7eb;\n  }\n  .passamaneriemele-policy header h1 { font-size: clamp(24px, 4vw, 36px); 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}\n  .passamaneriemele-policy .titolare-box a:hover { text-decoration: underline; }\n\n  .passamaneriemele-policy hr { border: none; border-top: 1px solid #e5e7eb; margin: 48px 0; }\n\n  @media (max-width: 600px) {\n    .passamaneriemele-policy .info-grid { grid-template-columns: 1fr 1fr; }\n  }\n<\/style>\n\n<header>\n  <h1>Terms and Conditions<\/h1>\n  <p class=\"meta\">Last updated: <strong>June 29, 2026<\/strong> &nbsp;\u00b7&nbsp; Version 2.0<\/p>\n<\/header>\n\n<nav class=\"sommario\">\n  <div class=\"sommario-inner\">\n    <h2>Table of Contents<\/h2>\n    <ol>\n      <li><a href=\"#premessa\">Introduction<\/a><\/li>\n      <li><a href=\"#servizio-chat\">How our consultation and sales service works<\/a><\/li>\n      <li><a href=\"#colori-immagini\">Photographs and colour accuracy<\/a><\/li>\n      <li><a href=\"#ordini\">Orders and order confirmation<\/a><\/li>\n      <li><a href=\"#pagamenti\">Payment and invoicing<\/a><\/li>\n      <li><a href=\"#spedizione\">Shipping and delivery<\/a><\/li>\n      <li><a href=\"#recesso\">Right of withdrawal<\/a><\/li>\n      <li><a href=\"#garanzia\">Legal warranty<\/a><\/li>\n      <li><a href=\"#responsabilita\">Liability<\/a><\/li>\n      <li><a href=\"#dati-personali\">Personal data processing<\/a><\/li>\n      <li><a href=\"#contatti\">Contact and complaints<\/a><\/li>\n    <\/ol>\n  <\/div>\n<\/nav>\n\n<main>\n\n  <p>This page is also available in <a href=\"https:\/\/www.passamaneriemele.it\/en\/termini-e-condizioni\/\">Italian<\/a>.<\/p>\n\n  <section id=\"premessa\">\n    <div class=\"section-label\">01<\/div>\n    <h2>Introduction<\/h2>\n    <p>These Terms and Conditions govern how <strong>Passamanerie Mele S.r.l.<\/strong> provides consultation and sells its products through the website <strong>passamaneriemele.it<\/strong> and instant messaging platforms (WhatsApp, Messenger).<\/p>\n    <p>The website acts as a <strong>catalogue<\/strong>: there is no shopping cart and no purchase process completed directly online. Browsing, product selection and order placement take place through conversation with an operator, as described in the next section.<\/p>\n    <p>Sending an order via chat, once confirmed by the Customer as described in Article 4, implies full knowledge and acceptance of these Terms and Conditions.<\/p>\n  <\/section>\n\n  <section id=\"servizio-chat\">\n    <div class=\"section-label\">02<\/div>\n    <h2>How our consultation and sales service works<\/h2>\n    <p>The messaging service through communication platforms (WhatsApp, Messenger and similar) is dedicated to consultation by qualified operators, who present the items for sale with their prices, take orders and follow up with the Customer until the goods are delivered.<\/p>\n    <p>The conversation begins with a message from the Customer and an automatic welcome reply. After the Customer&#8217;s request \u2014 which may include sending a reference photo \u2014 the operator provides photographs of the available items. If the Customer decides to proceed with purchase and shipping, the operator communicates the total cost, including packaging and shipping, and issues a courtesy invoice sent digitally. The Customer is followed up until the goods are received, at which point feedback on the product and service is requested.<\/p>\n\n    <h3>Service hours<\/h3>\n    <div class=\"info-grid\">\n      <div class=\"info-item\">\n        <div class=\"titolo\">Days and hours<\/div>\n        <div class=\"valore\">Monday to Friday, 9:40 AM\u20136:20 PM (except closing days indicated on the website)<\/div>\n      <\/div>\n      <div class=\"info-item\">\n        <div class=\"titolo\">End of conversations<\/div>\n        <div class=\"valore\">At 6:20 PM every conversation is paused and resumed the following working day<\/div>\n      <\/div>\n      <div class=\"info-item\">\n        <div class=\"titolo\">Order shipping<\/div>\n        <div class=\"valore\">Order confirmed by 12:00 PM \u2192 shipped the same day; after 12:00 PM \u2192 shipped with priority the following day<\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section id=\"colori-immagini\">\n    <div class=\"section-label\">03<\/div>\n    <h2>Photographs and colour accuracy<\/h2>\n    <p>Our operators make every effort to photograph products as faithfully as possible. However, due to screens, lighting and camera settings, the actual colour of an item may differ slightly from what is shown in photographs.<\/p>\n    <div class=\"avviso\">\n      <strong>Tip for customers with specific colour requirements<\/strong>\n      For important colour choices, we recommend visiting our showroom or asking the operator for swatch references, where available.\n    <\/div>\n    <p>The Company cannot be held responsible for differences between the actual colour of an item and the colour shown in photographs.<\/p>\n  <\/section>\n\n  <section id=\"ordini\">\n    <div class=\"section-label\">04<\/div>\n    <h2>Orders and order confirmation<\/h2>\n    <p>Orders are accepted exclusively through the instant messaging platforms indicated, following consultation with an operator. Once the Customer has explicitly confirmed the order, the operator sends a summary document (a &#8220;quote&#8221;) listing the chosen products, the related costs, and payment instructions.<\/p>\n    <p>Any alternatives to the requested product are only proposed after explicit communication (by phone or chat) and with the Customer&#8217;s prior approval. The Customer may choose to receive the invoice digitally in the same chat, or in paper form together with the delivery note.<\/p>\n    <p>If payment is not made within <strong>7 days<\/strong> of order confirmation, the order is automatically cancelled. Orders for custom-made or personalised items cannot be cancelled.<\/p>\n    <p>Customers with a VAT number working in the trade are entitled to a dedicated price list; in this case, all data required for invoicing must be provided to the operator.<\/p>\n  <\/section>\n\n  <section id=\"pagamenti\">\n    <div class=\"section-label\">05<\/div>\n    <h2>Payment and invoicing<\/h2>\n    <p>Payment is made according to the method indicated by the operator in chat when the order is confirmed.<\/p>\n    <p>The invoice is issued at the time of purchase and in any case within 10 days, and is also sent in electronic format.<\/p>\n  <\/section>\n\n  <section id=\"spedizione\">\n    <div class=\"section-label\">06<\/div>\n    <h2>Shipping and delivery<\/h2>\n    <p>Goods are delivered subject to successful payment. If an item is temporarily out of stock, waiting times may extend up to a maximum of 30 days; if this period is exceeded, the Company will fully refund any amount already paid. The Company is not liable for delays or failed delivery due to force majeure or unforeseeable circumstances.<\/p>\n    <p>Upon delivery, the Customer is asked to check that the number of parcels matches the delivery note and that the packaging is intact. Any discrepancies in the number of parcels, damage, or visible anomalies must be reported to the carrier and to the Company within <strong>24 hours<\/strong>, by email or instant messaging.<\/p>\n  <\/section>\n\n  <section id=\"recesso\">\n    <div class=\"section-label\">07<\/div>\n    <h2>Right of withdrawal<\/h2>\n\n    <div class=\"avviso\">\n      <strong>Distance sale, not e-commerce with an online interface<\/strong>\n      The website passamaneriemele.it acts as a catalogue: orders are not concluded through an online interface (shopping cart\/checkout) but through conversation with an operator. For this reason, the technical &#8220;digital withdrawal function&#8221; requirements introduced by Article 54-bis of the Italian Consumer Code (Legislative Decree 206\/2005, as amended by Legislative Decree 209\/2025) \u2014 which apply to contracts concluded through an online interface \u2014 do not apply here. The substantive right of withdrawal for distance contracts with consumers, described below, remains fully applicable.\n    <\/div>\n\n    <p>Customers acting as consumers (natural persons purchasing for purposes unrelated to their professional activity) have the right to withdraw from the contract, without giving any reason, within <strong>14 days<\/strong> of receiving the goods, pursuant to Articles 52 et seq. of the Italian Consumer Code (Legislative Decree 206\/2005).<\/p>\n\n    <h3>How to exercise the right of withdrawal<\/h3>\n    <p>The Customer must communicate their decision to withdraw by sending a written notice (email, certified email\/PEC, or via instant messaging platforms, provided it is confirmed by registered letter or PEC within 48 hours) before returning the goods. Packages must be returned intact, at the Customer&#8217;s expense, to the address indicated in Article 11.<\/p>\n    <p>Following withdrawal, the Company will refund the amount paid or, at the Customer&#8217;s request, replace the goods with another item (shipping costs excluded).<\/p>\n\n    <h3>Exceptions to the right of withdrawal<\/h3>\n    <p>Pursuant to Article 59 of the Italian Consumer Code, the right of withdrawal does not apply to custom-made or personalised items made to the Customer&#8217;s specific request (for example, non-standard colour choices or processing). For these items, returns are accepted only in the case of manufacturing defects.<\/p>\n    <p>The right of withdrawal applies only to Customers acting as consumers; it does not apply to purchases made by businesses or professionals in the course of their activity.<\/p>\n  <\/section>\n\n  <section id=\"garanzia\">\n    <div class=\"section-label\">08<\/div>\n    <h2>Legal warranty<\/h2>\n    <p>For end consumers, the 24-month legal warranty of conformity provided by the Italian Consumer Code applies. For buyers acting in the course of their professional activity, the manufacturer&#8217;s warranty applies instead, where provided.<\/p>\n  <\/section>\n\n  <section id=\"responsabilita\">\n    <div class=\"section-label\">09<\/div>\n    <h2>Liability<\/h2>\n    <p>Except in cases of wilful misconduct or gross negligence, the Company is not liable for direct or indirect damages or losses arising from delayed or failed delivery, nor for events not attributable to the Company (including force majeure as already mentioned in Article 6).<\/p>\n    <p>Technical information published on the website is based on official data provided by manufacturers and may be subject to change without notice; the Company reserves the right to update it based on communications received from manufacturers.<\/p>\n  <\/section>\n\n  <section id=\"dati-personali\">\n    <div class=\"section-label\">10<\/div>\n    <h2>Personal data processing<\/h2>\n    <p>Personal data provided by the Customer during the conversation and order process is not used to send advertising material, promotions or commercial communications, except with the Customer&#8217;s express and specific consent for such purposes \u2014 consent which can never be considered tacitly given.<\/p>\n    <p>For more information on the processing of personal data, please see our <a href=\"https:\/\/www.passamaneriemele.it\/en\/privacy-policy\/\">Privacy Policy<\/a> and <a href=\"https:\/\/www.passamaneriemele.it\/en\/cookie-policy\/\">Cookie Policy<\/a>.<\/p>\n  <\/section>\n\n  <section id=\"contatti\">\n    <div class=\"section-label\">11<\/div>\n    <h2>Contact and complaints<\/h2>\n    <p>For questions about orders, shipping, or to exercise the right of withdrawal:<\/p>\n    <div class=\"titolare-box\">\n      <p>\n        <strong>Passamanerie Mele S.r.l.<\/strong><br>\n        \u2709\ufe0f Via Giulio Salvadori 55 \u2014 00135 Rome (RM), Italy<br>\n        \ud83d\udce7 <a href=\"mailto:info@passamaneriemele.it\">info@passamaneriemele.it<\/a><br>\n        \u260e\ufe0f +39 06 30600744 (general enquiries, 9:00 AM\u20136:00 PM)<br>\n        \u260e\ufe0f +39 06 30603049 (complaints)<br>\n        VAT number 07500031005\n      <\/p>\n    <\/div>\n    <p style=\"margin-top:16px; font-size:14px; color:#6b7280;\">Any shipping errors or discrepancies in the goods received should be reported promptly, citing the invoice number and delivery note.<\/p>\n  <\/section>\n\n  <hr>\n  <p style=\"font-size:13px; color:#6b7280;\">The Company reserves the right to update these Terms and Conditions at any time. The updated version is always available at this URL with the date of last modification.<\/p>\n\n<\/main>\n<\/div>\n\n\n<!-- wp:themify-builder\/canvas \/-->","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions Last updated: June 29, 2026 &nbsp;\u00b7&nbsp; Version 2.0 Table of Contents Introduction How our consultation and sales service works Photographs and colour accuracy Orders and order confirmation Payment and invoicing Shipping and delivery Right of withdrawal Legal warranty Liability Personal data processing Contact and complaints This page is also available in Italian. 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